License Manager reports an error for my 5th machine?

I have installed and activated NumXL on 4 machines: 2 at home and 2 at work. Now, I am trying to activate the same license key on a 5th machine, but it gives me an error? What is wrong?

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    Support Team

    According to ** NumXL End User License Agreement (EULA)**, the customer may install and use NumXL on an unlimited number of machines, as long as he/she is the sole (exclusive) user of those machines and the software.

    By design, Spider Financial has a soft limit on the number of activations. If the user needs to use NumXL on more than 4 (four) machines, we ask that our customer contacts us at (support@numxl.com) to confirm their understanding of the EULA and request lifting the soft limit.