Some manufacturers require purchasing their maintenance/support programs when we purchase their product. Is yours optional or mandatory?

Answer: The support, maintenance, and update services are either included with the subscription (Annual and Semi-Annual) or optional as this is the case for the perpetual license.

  • For subscription type license, there is no separate payment needed.
  • For perpetual license: the 1st 12-month are included for free, after that, the end-user is given the option to keep or cancel. The decision has no impact on their right to use the current version of the program. However, if they decide to forgo the Premier Support after the first year, they will only have access to that current version and not any future updates after the date their Premier Support expires.
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