Premier support is no longer bundled as part of the NumXL Perpetual License as of June, 10th 2022. The Perpetual License still comes with FREE 12 months of Premier Support, but it can no longer be renewed. Please check this blog or contact NumXL support for more information.
How does a perpetual license differ from an annual license?
A perpetual license offers ongoing access to the NumXL software without the need for future renewals, whereas an annual (subscription) license provides users with one year's access to the software at a reduced price. Both licenses provide one year of free Premier support; at the end of the first year, Premier Support for perpetual licenses will expire automatically and cannot be renewed.