Why is the download link in the email unsuccessful?
The download starts without a problem, but when the download process reaches 99%, an error pop-up window appears, saying "it cannot copy the file: unable to read the original file or disk".
Although the download setup program is securely digitally signed, we have experienced this issue with users who sit behind a restrictive firewall or proxy. The problem does not occur when we use a direct link. As a workaround, please email firstname.lastname@example.org and we'll send you a direct link to the latest product.