Frequently Asked Questions - FAQ
Welcome to our FAQ section, where you can find quick answers to questions about Spider Financial and the NumXL Add-in. Before contacting our support team, please check here for the information you need. You can also find links to additional resources on our website if you require more detailed information.
Modeling
SDK
Support
- X12ARIMA is not working
- Access denied entry in the X12-ARIMA log file
- On-demand support
- Premier support customer service
- Tutorials
- NumXL reference manual
Sales
- NumXL 365 Vs. Annual Functionality
- Changing Active NumXL Subscription
- W-9 Form
- VAT or DUNS Number
- NDAA (Section 889) Compliance
- Applying VAT to your order
Resellers
- Reseller's Responsibility
- Reseller Process
- Reseller Program in NumXL
- Product Shipping
- Payment Methods for Resellers
- NumXL on a Stored Media?
Online Store
Functions
- Nyquist frequency with DFT
- Cointegration in NumXL
- EWMA (Exponential Weighted Volatility) FAQ
- Interpreting Calculated EWMA Values
- Largest data set for DFT and IDFT?
- GARCH_CHECK phenomenon
Microsoft Excel
- NumXL Code Signing Certificate Expiry
- Error: NumXLUI.Xlam Is Not A Valid Add-In!
- Adding NumXL to Excel Trusted Locations
- Adding NumXL as Excel Trusted Publisher
- Excel is not re-calculating when I hit F9 key!
- Microsoft Excel Active License
Licensing
- Canceling NumXL Subscriptions
- Expired Semi-annual Subscription
- NumXL functionality in the 14-day trial
- Perpetual Premier Support
- Activation error for my 5th machine
- Finding NumXL License Manager
Installation
- Uninstalling NumXL in Windows 10
- Windows Installation is Outdated
- I can't upgrade to 1.65 (error during locality initialization)
- NumXL Free Trial
- NumXL on Mac
- Install NumXL on CITRIX Server
Beta Testing
General
- Supported Data-Set Size in NumXL
- NumXL Functions List
- Customer Reviews
- Submitting Feedback or Filing a Defect or Claim
- Using NumXL
- NumXL Updates