Premier support is no longer bundled as part of the NumXL Perpetual License as of June, 10th 2022. The Perpetual License still comes with FREE 12 months of Premier Support, but it can no longer be renewed. Please check this blog or contact NumXL support for more information.
Does NumXL have dedicated customer service for registered customers?
Yes, Premier Support is our support service agreement for NumXL and is offered to all customers (with a perpetual or annual license) at no additional charge for one year after the purchase date.
For customers with a perpetual license, Premier Support expires after one year and cannot be renewed.
For customers with an annual license, Premier Support is automatically renewed when their software license is renewed at no additional cost.
For customers with a NumXL 365 (monthly) license, Premier Support is offered for one month and is automatically renewed when their software license is renewed at no additional cost.
Premier Support entitles you to the following
- Free product enhancement updates
- Guaranteed free upgrade to the next version of NumXL.
- Access to bug fixes and nightly builds without waiting for official releases.
- Access to technical support help from the NumXL support staff with a guaranteed response time of one business day.
Any support emails that we receive from users who have purchased Premier Support will be automatically redirected to the Premier Support queue.
Reference: NumXL Service Level Agreement