I'm trying to activate my NumXL license, but the license manager gives a "SYNC/TIMEOUT" error message. How do I fix it?
Occasionally, the License manager pops an error message stating a "SYNC ERROR" or "TIMEOUT" issue. This error occurs due either to a slow network connection with our central server (located in the US), or our central server is experiencing a high load.
In sum, there is nothing wrong with the installation or the software. This is a temporary problem, and we suggest that you simply, retry the operation (i.e. press "Retry" on the dialog box).
If you are still having issues, contact the support team.
If the same error re-occur, try the alternative activation method ("Manual") which use a form on our website, and, upon submitting the form, you get you the activation code promptly.
See more detail, and step by step description:
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