License manager is reporting SYNC/TIMEOUT error message


I'm trying to activate my NumXL license, but the license manager gives a "SYNC/TIMEOUT" error message. How do I fix it?


Occasionally, the License manager pops an error message stating a "SYNC ERROR" or "TIMEOUT" issue. This error occurs due either to a slow network connection with our central server (located in the US), or our central server is experiencing a high load.

In sum, there is nothing wrong with the installation or the software. This is a temporary problem, and we suggest that you simply, retry the operation (i.e. press "Retry" on the dialog box).

If you are still having issues, contact the support team.


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