Question:
Some manufacturers require purchasing their maintenance/support programs when purchasing their products. Are your maintenance/support services optional or mandatory?
Answer:
The support, maintenance, and update services are included with all licenses (perpetual, annual, or monthly).
- or perpetual licenses: 12 months of our Premier Support services are included for free. After 12 months, premier support expires, and the user is unable to renew it. The expiration of premier support has no impact on the user’s right to use the current version of the program.
Warning
Premier support is no longer bundled as part of the NumXL Perpetual License as of June, 10th 2022. The Perpetual License still comes with FREE 12 months of Premier Support, but it can no longer be renewed. Please check this blog or contact NumXL support for more information.
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